Greenhouse Canada

COVID-19 Updates News
ArriveCAN now required for travellers landing in Canada


November 24, 2020
By Greenhouse Canada

As of November 21, 2020, anyone flying to Canada as their final destination will be required to submit travel information through ArriveCAN – whether online or through the app.

Using ArriveCAN, travellers will submit travel and contact information, their quarantine plan and COVID-19 symptom self-assessments.

This information must be submitted prior to boarding their flight to Canada. Using the ArriveCAN app, the window to submit information opens 90 days before the flight. For those using ArriveCAN online, the window opens 14 days prior to the flight.

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Travellers should be ready to show their ArriveCAN receipt to a border services officer.

No internet access? No problem.

Travellers without smartphones or computers can ask a friend or relative for assistance, says Health Canada.

To submit travel information on behalf of others who may be unable to use ArriveCAN, individuals can sign in online. The individual submitting information on the traveller’s behalf does not need to be travelling with them. Once their information has been submitted, the individual who completed the submission can provide the traveller with a print-out or screenshot of the ArriveCAN receipt to show the border official.

Travellers unable to submit their information in ArriveCAN before boarding their flight to Canada will not be denied boarding at this time. They may be subject to compliance and enforcement actions upon arrival to Canada.

After entering Canada, travellers are required to confirm that they have arrived at their place of quarantine within 48 hours of entering Canada, and report on their daily symptoms throughout their quarantine or isolation period. This can be done through ArriveCAN or the toll-free phone line: 1-833-641-0343.

Source: Government of Canada, Health Canada