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Dramm retiree: customer service is her passion


May 29, 2014
By Dramm

May 29, Manitowoc, WI — Joy Mleziva has retired after 15 years working in customer service for the Dramm Corporation.

May 29, Manitowoc, WI — Joy Mleziva has retired after 15 years working in customer service for the Dramm Corporation.

Since January of 1999, Joy has provided Dramm customers, whether they are a homeowner, commercial/retail distributor, farmer or any other type of smaller business with friendly and timely solutions.

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6322_joy_of_drammBefore starting at Dramm, Mleziva worked in customer service, but in an entirely different industry with a distinctly different product mix.

“This was a big challenge for me to change over to greenhouse products,” she says. “But I learned a lot from Kurt Dramm and all the employees here, including Patti VanderHeiden, who works alongside me in Customer Service.”

Mleziva has been a customer service representative for the entire 15 years she has been a Dramm employee.

“No company could run without customers who believe in their product and we as customer service representatives are there to make their experiences very pleasant and helpful when they contact us. I never had a policy. I have just tried to do my very best each and every day.”

“Joy is a wonderful member of the Dramm Team, offering a great combination of teamwork and laughter,” said CEO and CFO Hans Dramm. “I also know she had a great rapport with our customers, so she will be sorely missed from both sides of the Dramm door. We wish her all the best in her retirement and hope she will visit often.”

Dramm has been making professional watering tools for nurseries, greenhouse growers and avid gardeners for over 65 years. It strives to produce products that save time and energy while providing quality products that will last a lifetime.


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