Customer Service & Sales Associate (Entry Level)

Date Posted: May 09, 2018 - Date Ends: July 31, 2018

  • Job Type: Full-time
  • Location: Kingsville, Ontario
  • Company: A.M.A. Plastics Ltd
  • Contact: Connie Bradt
  • email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
  • Phone: 519-322-1397
  • Fax: 519-322-1358
A.M.A. Plastics Ltd. is a horticultural distributor servicing North America and Europe for over 36 years. We are looking for a highly motivated Customer Service & Sales Associate to join our team in the Kingsville/Leamington area. We look for candidates who have a strong work ethic, a professional attitude and supberb communication skills. 

As a member of our team, you are responsible for contributing to the overall success of A.M.A. You will support customer requests relating to all aspects of the sale. You will provide excellent customer service, order taking, and processing in a friendly and knowledgeable manner. You must be able to work independently and multi-task in a fast-paced environment. Applicants will display integrity as well as a strong commitment to customer service. The demands of the position require a highly organized, hands-on and detail-oriented person who enjoys working in a team environment, providing customer support and general office support. This is an entry level position; therefore, those who most likely succeed are motivated, with a confident and outgoing personality with the drive to learn!

Customer Service Responsibilities:
  • Data processing; input quotes/order entry into Sage 50
  • Processing online sales, web sales and web quotes from start to finish
  • Al’s Flower Pouch Sales; grower, distributor and retail (online)
  • Handling all walk-in customers – greet, find out needs, take orders
  • Processing customer pick-up orders
  • Processing debit/credit card payments
  • Research and resolve customer requests/issues/complaints

Administrative Responsibilities:
  • Create and update records
  • Assist sales staff with processing orders from start to finish
  • Processing all courier shipments and assisting with LTL shipments
  • Sending out samples and information packages
  • Producing catalogues, brochures and marketing pieces as needed
  • Monitor level of office supplies; re-order as needed
  • Photocopier, fax machine & postage meter use; resolving equipment- related malfunctions and respond to requests and issues
  • Short term projects
  • Perform general office duties as required

Office Responsibilities:
  • Answering phones/ Taking messages
  • Documenting and communicating customer inquiries to the appropriate team member
  • Keeping lobby, staff room and board room table clean & ready

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