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Customer service gaffes can pay off


November 11, 2010
By Augusta Dwyer The Globe and Mail

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NEWS HIGHLIGHT

Customer service gaffes can pay off

No matter how hard you try, you can't please every
customer. Bad service experiences happen, but by recovering from a
failure you can create stronger word-of-mouth than by just providing
good customer service.

Nov. 11, 2010 – No matter how hard you try, you can't please every
customer. Bad service experiences happen, but by recovering from a
failure you can create stronger word-of-mouth than by just providing
good customer service. The Globe and Mail reports. | READ MORE

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