
News
Customer service gaffes can pay off
November 11, 2010
By Augusta Dwyer The Globe and Mail
By Augusta Dwyer The Globe and Mail
November 11, 2010
By Augusta Dwyer The Globe and Mail
By Augusta Dwyer The Globe and Mail
Nov. 11, 2010 – No matter how hard you try, you can't please every
customer. Bad service experiences happen, but by recovering from a
failure you can create stronger word-of-mouth than by just providing
good customer service. The Globe and Mail reports. | READ MORE
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