Greenhouse Canada

News
Consumers complain more when it’s their fault


October 25, 2012
By Tom Ryan/RetailWire

Oct. 25, 2012, Vancouver — Although consumers tend to feel better when they complain, it all changes if the consumer perceives that he or she is responsible for the problem, according to a new study from the University of British Columbia's Sauder School of Business. | READ MORE


Print this page

Related



Leave a Reply

Your email address will not be published. Required fields are marked *

*