
News
Consumers complain more when it’s their fault
October 25, 2012
By Tom Ryan/RetailWire
By Tom Ryan/RetailWire
October 25, 2012
By Tom Ryan/RetailWire
By Tom Ryan/RetailWire
Oct. 25, 2012, Vancouver — Although consumers tend to feel better when they complain, it all changes if the consumer perceives that he or she is responsible for the problem, according to a new study from the University of British Columbia's Sauder School of Business. | READ MORE
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