Retail
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Does size matter?
The general consensus in society is that, the bigger the better. Over the last few years I have started to question this theory.
After being on a panel at the recent OFA Short Course in Ohio, discussing the state of the floriculture industry, it’s clear that in North America our industry has been experiencing insignificant growth in recent years, going from approximately 16 per cent yearly growth in the 1960s to one per cent or less growth in the past few years.
Facebook and Twitter were foreign terms just a few years ago. Today, they describe digital venues for communication but for many of us, we’re still in the dark as to where this technology may or may not fit into our business objectives. You may be wondering “who has the time in the midst of running a demanding business to be playing with this stuff”? But the payoff from this technology may just be worth making the time.
For many small and medium-sized garden centres, buying a point-of-sale (POS) system may seem like an unnecessary expense. The business has been running fine without one for years, so why change now?
Imagine five floors filled with stylish baubles, fresh florals, lots of sparkle, blinking lights, distinctive new containers, lavishly decorated trees and aisle after aisle of displays and booths. This is the scene that played out at the 2009 Christmasworld – The World of Event Decoration trade show in Frankfurt, Germany. The annual event takes place at Messe Frankfurt, the city’s renowned trade show venue and attracts more than 950 exhibitors from 38 countries. I was invited the attend the show at the beginning of January and spent three days with my camera in one hand snapping away and a notebook in the other, detailing the hot, and soon to be hot, European Christmas trends.
With 65 years of growing under its belt, it’s clear that Marigold Nurseries knows a thing or two about providing its customers with great service and quality.
I was pleasantly surprised by plant sales this past spring, although I have to admit that they were much better than expected. Still, I learned that every business has the opportunity to either ignore or engage their economic reality, and that change can be as simple as reacting, adapting or diversifying to meet the current needs of the client and the business that serves them.
A recent experience at a local grocery store got me thinking about customer service and how one bad experience can really stand out for a shopper. When I made my way through the checkout line, I wasn’t greeted, smiled at or even acknowledged. The only verbal exchange from my miserable clerk was a quick “yep” and a blank stare. Many weeks later, the experience still stands out in my mind and I’ve shared the story with family and friends.
NEWS HIGHLIGHT

Sourcing the garden centre for home decor

A new story from the Canadian Press highlights why a garden centre can be a great source for home decor items.
NEWS HIGHLIGHT

Canadians are big complainers about service
Canadians are among the industrialized world's worst complainers about inferior customer service, a new survey suggests.
Aug. 5, 2009 - Your staff is both the face of your business and an essential part of the engine that keeps it running. These employees are also human - they make mistakes and may require positive or negative critiques. How do you give your staff feedback?
NEWS HIGHLIGHT

How peer boards benefit business owners
How do entrepreneurs learn from each other? And how do you get them to do the things they want to do, and need to do, but never seem to find time for? One answer is peer advisory boards. 
NEWS HIGHLIGHT

Crocs lose their footing
Comfy and durable, Crocs have carved out a niche in the footwear market. Unfortunately, the brand may not outlast the shoes.
NEWS HIGHLIGHT

Canadian retail sales surge

Canadian retail sales rose much more than expected in May after a surprise drop the previous month, Statistics Canada said Wednesday. 
July 10, 2009 - Sometimes all it takes is a clever sign to make people stop and take a second look at your products. What's are some great signage ideas you've used in the past?

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