If your customers aren’t impressed by you or your co-workers on the telephone, they can switch businesses by merely hanging-up and dialing the competition.
Spring has sprung, and for garden centre retailers, that means it’s time to dig in and get selling.
March 4, 2010 - Last year's recession had many consumers turning to Do It Yourself (DIY) to save costs. The issue is, that many of these people don't have the skills to do DIY and need your guidance.

The DIY customer
will need training

Last year's recession had many consumers turning to Do It Yourself (DIY) to save costs. The issue is that many of these people don't have the skills to do DIY and need your guidance.

Consumer cut flower preferences revealed
An article in the January 2010 issue of HortScience looked at consumer colour preferences for cut flowers and specifically compared Mother's Day selections to other events like anniversaries and birthdays.

Small business owners to shoppers: stay put
The "buy local" movement is popular among small-business owners, but does it really work? 

Credit card companies, small biz groups react

Jan. 18 marked the last day for banks, credit card companies, consumer groups, retailers and others to make their submissions for the government on the proposed credit card and debit code. Here's some of the reactions.
For garden centres, an inclement spring becomes a season of discontent. Cold temperatures or miserable, rainy weather can lead to a severe decrease in customer interest and sales. The spring season is all-important, but also fleeting; it’s frustrating when the weather doesn’t go your way.
We live in a world that demands instant access to information – where Twitter, Facebook and text messaging dominate the collective attention of the younger generation. As a result, the retail sector has also become a visual marketplace, meaning that impulse sales or ‘buying what we see’ is quickly becoming the norm.

Give yourself a customer service makeover

Customer service is truly the lifeblood of any small business. Small businesses generally can't compete with big box stores and bigger corporations on price, but customer service can provide small businesses with a competitive edge – if you do it right.
If it’s personal attention and hand-picked products that you’re are looking for, then Georgina Garden Centre, located in the lakeside community of Keswick, Ont. is the perfect place to shop.
It’s our first issue of 2010 and the new year promises to bring new trends, new varieties and a new shopping season to garden centres across the country. The post-recession economy is slowly, but surely swinging back to life and consumers are starting to pry their wallets open once again just in time for your spring season.
Jan. 7, 2010 - With 2009 now a thing of the past, it's time to look ahead at the coming year. What are your predictions for 2010? What trends are you planning to buy for?

Bling – are you selling it?

John Stanley recently spoke at the New Zealand Nursery Conference and talked about how adding "bling" can make products more attractive to the Gen Y crowd.

How you can deliver
great service

In 2010, customer service makes a big comeback. Now's the time to stop talking about it and ensure that you are actually offering outstanding customer service.

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