Features Business Retail
Making customers No. 1

August 6, 2010 By The Globe and Mail

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Making customers No. 1
Companies large and small are realizing that if they want to steal
market share, they must cater to their customer base like never before.

Aug. 6, 2010 – Companies large and small are realizing that if they want to steal
market share, they must cater to their customer base like never before. Author, trainer and consultant Dilip Soman shares his tips on how to create a powerful customer experience. The Globe and Mail reports. | READ MORE

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