2011 is all about rewarding customers

December 07, 2010
Written by Carly Weeks, The Globe and Mail
Dec. 8, 2010 - A new report published Monday by trendwatching.com, a firm that tracks consumer trends, is predicting the top trend for 2011 is for companies to offer "random acts of kindness" to consumers. The Globe and Mail reports. | READ MORE

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