Feb. 11, 2014 — It's been said that if you make your customers happy, everything else will take care of itself. However the problem for many businesses is they don't have the resources to create and implement effective customer service programs.
Dec. 24, 2013 — If you’re bootstrapping your own business, you know all about doing more with less. The ability to stretch a budget is a survival skill, especially in those cash-strapped early days.
If your sales have plateaued, knowing how to deal with existing customers is more important than ever before.
Nov. 15, 2013 — The best managers try hard to motivate and guide their people to meet agreed-upon goals. Procedures, protocols and guidelines are put in place to help keep things fair and organized. Feedback, motivation and direction are given. But at the end of the day, good managers realize that there is no good way to manage people. Since managing people is the key to any business success, you have to try anyway.
Oct. 17, 2013 – Chances are that you’ve read numerous books and articles on what to do to succeed in business. But often, knowing what not to do is even more important. In order for your company to make more money, be sure you’re not inadvertently making any of these top 10 business mistakes.
Sept. 13, 2013 — In a bipolar economic landscape, there is tangible demand for individuals with proven accomplishments in the small business sector. Here are five ways that you, as a business owner, can employ your unique brand of expertise to build your local reputation and secure a stout customer base.
There’s always something new at the Conference
How many of you believe in leprechauns, the tooth fairy and Santa Claus?
You have to learn a lot to know a lot,” as a lot of wise people have shown in various ways.
July 23, 2013 — Why do so many businesses fail after disaster? The answer often lies in a failure to understand the true costs of the disaster.
Within and outside of my job, I interact with many people.
Greenhouse horticulture is a lot like other economic sectors in dealing with slimmer profit margins the past few years.
Apr. 5, 2013 — Why do some organizations come out of crisis with enhanced reputations while others may not even survive as a business? While the reasons are many and varied, it frequently comes down to three main areas.
Jan. 23, 2013 — You’ve probably heard the ancient story of the three blind men trying to describe an elephant. One touches the tail and describes the elephant as a snake. Another stumbles against the side and describes the elephant as a wall. Yet the other touches the leg and describes the elephant as a tall tree.
Rodney Dangerfield was one of the top comedians and comedic actors of the 1980s, known for his self-deprecating humour and the catchphrase, “I don’t get no respect.”

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